DIGITAL SERVICE MANAGEMENT
Digitize service and reduce administration
When service information is kept in paper folders, emails and individual inboxes, teams spend time searching and answering questions. ServiceLoop digitizes service processes for technical devices.
ServiceLoop for my business →ServiceLoop creates a central service history
Service businesses document maintenance and repairs on site. The digital history is immediately available for the next visit and for customers.
Digital service documentation reduces work spent finding information, manually answering questions and doing administration after a visit. This helps service businesses keep their service costs under control.
Benefits for technicians and customers
FOR TECHNICIANS
View prior visits, document maintenance and repairs on site, and capture photos and reports centrally.
FOR CUSTOMERS
Retrieve the available device service history using a serial number or QR code, without contacting the service business for existing information.
How the digital service record works
- Register the device using its serial number or QR code.
- Document the service visit, maintenance or repair at the device.
- Store the history centrally and give customers access to the intended data.
FAQ
Which businesses is ServiceLoop for?
For businesses that install, maintain or repair technical devices.
Can customers access their own service data?
Yes. They use a serial number or QR code to access service history made available to them.
How does ServiceLoop work?
Register the device, document service on site, store it centrally and make the available history accessible to customers.
Digitize service now.
Less administration. More transparency for customers.